Who is eligible to play at SkyCrown?
SkyCrown is intended for adults aged 18 and over. By opening an account you confirm that you meet this age requirement and that online gambling is legal in the jurisdiction where you are physically located. We reserve the right to verify your age and identity at any time, and to suspend or close any account that does not meet our requirements. Any winnings accrued by an underage player will be voided and the original deposits returned to the source of funds, less any reasonable processing costs.
How does the SkyCrown account work?
You may hold one account at SkyCrown. Your username, password and login details are personal and must not be shared with anyone for any reason. You are responsible for all activity on your account, including any unauthorised access that results from sharing credentials. Please contact support immediately if you suspect any unauthorised access, lose your two-factor authentication device, or notice any unexpected activity on your account.
What are the rules around deposits and withdrawals?
All deposits and withdrawals are processed through the payment methods listed in the cashier. We do not charge fees for standard transactions, although your bank, card issuer or wallet provider may apply its own fees. Withdrawals are paid to the same method used to deposit wherever possible, in line with our anti-money-laundering policy. Verified accounts typically see withdrawals processed within minutes to hours depending on the method, with crypto being the fastest. Bonus winnings can only be withdrawn after the relevant wagering requirement has been met and any maximum cashout cap respected. Full payment details, limits and timing live on the payments page.
How do bonuses and promotions work under these terms?
Each bonus and promotion has its own terms, including wagering requirements, eligible games, maximum bet limits, time periods and any maximum cashout cap. The full terms are shown on the promotion page before you opt in, and they are written in plain English. Standard casino bonus wagering sits at 35x the bonus amount with a maximum bet of AU$5 per spin while wagering is active. Abuse of bonuses, including running multiple accounts to claim the same offer, breaching maximum bet rules, or any pattern of play that the platform identifies as bonus abuse, may result in winnings being voided and accounts being closed.
What are the fair-play rules at SkyCrown?
All games at SkyCrown use certified Random Number Generators audited by independent labs. Collusion between players, the use of automated software or bots, exploitation of bugs in any game, and any other form of cheating is strictly prohibited and will result in immediate account closure, forfeiture of any related winnings and possible referral to the relevant authorities. We monitor activity continuously and reserve the right to investigate any account that shows unusual patterns before processing further withdrawals.
How does SkyCrown handle complaints and disputes?
If something has gone wrong, please raise it with live chat or email support first so we can try to resolve it. The vast majority of issues are resolved at this stage. If you are not satisfied with the response, you can request a formal escalation to the support manager. If you remain unsatisfied, you can refer the dispute to the alternative dispute resolution service named in your account, which provides a free, independent review. Nothing in this clause limits your rights under Australian consumer law.
What about responsible gambling and safer-play obligations?
We are committed to safer gambling. Use the deposit limits, loss limits, session reminders, time outs and self-exclusion tools available in your account. If your play ever causes harm, the Gambling Helpline is free and confidential on 1800 858 858, every hour of every day. See our dedicated responsible gaming page for the full toolkit and the get help page for the broader list of Australian support services.
What are the limits of SkyCrown's liability?
To the maximum extent permitted by law, SkyCrown is not liable for any direct, indirect or consequential losses arising from your use of the site, technical issues or interruptions to service. We aim for high uptime but cannot guarantee that the site is always available or free of errors. Nothing in this section limits any liability that cannot be excluded under Australian consumer law, including the consumer guarantees in the Australian Consumer Law.
Can these terms change over time?
We may update these terms from time to time. The date of the most recent update is shown at the top of the page. Continued use of the site after an update means you accept the updated terms. Significant changes will be notified to your registered email at least fourteen days before they take effect so that you have time to review the changes and, if you choose, to close your account before they apply to you.
Which law governs these terms?
These terms are governed by the laws applicable to the jurisdiction in which SkyCrown is licensed. Any disputes will be handled under our internal dispute process first and, where unresolved, by the relevant regulator or the alternative dispute resolution service named in your account. For questions about these terms, please contact us at any time.
